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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Refunds
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Wholesale, Fundraising, Special Accounts
- Shipping & Delivery
- All orders are processed within 1 business day of the date your place the order. Shipping takes between 3-5 business days to arrive at your house. Expedited shipping is not available on any of the items unless otherwise stated on the product detail page or in the shopping cart.
- Privacy & Security
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PearlTreasure.com uses the latest encryption technology to protect your personal and financial information. We use powerful 128-bit encryption for all orders and the My Account section of our website. We even remove your credit card information from our servers once your order has been processed. The fewer locations your credit card information is available, the better protected you are. - Returns & Replacements
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You have 30 days to return any product for a full refund of the purchase price and sales tax. Shipping fees still apply, which is the same as when you purchase an item from a store. Your drove to the store to purchase the item, you'll have to drive back to return the item.
Precious Pearl items can only be returned if they are unopened. Due to the nature of the product, returns and refunds for opened Precious Pearl products will not be granted. If there is a problem with the Precious Pearl, we will gladly exchange your damaged product for a new one when we receive the damaged merchandise. We'll even pay for the shipping back to you for the exchange.
Contact us Prior to returning your item for the address to return the merchandise to so that we can properly notate your account. If you return merchandise prior to contacting us regarding the return, your refund and/or exchange will be delayed. - Refunds
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If you return the merchandise within 30 days of original purchase, we will refund you the purchase price and sales tax (if applicable) for your order. We do not refund shipping. If you would like a store credit, please let us know when you return the product. Once your return has been processed, we will refund the charge to your credit card or give you store credit per your request. Please allow 7-10 business days for us to process your refund/store credit. If there are any issues with the returned product, you will be notified using the information on the original order.
Due to the nature of Precious Pearl products, we cannot refund you for an open oyster. We will gladly give you a store credit in lieu of a credit card refund for an opened Precious Pearl oyster. - Ordering
- Ordering on PearlTreasure.com is more than just secure. It's easy too! We've simplified the order process and made it easy to place your order online. Our single page checkout allows you to quickly place an order on our website without having to wait for entire pages to load and reload each step of the way. If you would like to order products and ship them to different locations, we have even made that a simple process as well. Select Ship to Multiple Addresses in your shopping cart and follow the easy step-by-step instructions.
- Payment, Pricing & Promotions
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We accept major credit cards and are working towards accepting electronic checks and wire transfers.
Promotional pricing is only available with the coupon code viewable in the advertisement. Offers are limited. Read the advertisement for details. Offers cannot be combined. Discounts may apply to only the items that are advertised and not other items on the website. Free shipping may be available only on the advertised items. - Viewing Orders
- We've made it easier than ever for you to manage your orders. You can even subscribe to an RSS feed for any of your orders, giving you the ability to quickly check to see the status of an order in your favorite news reader, and even on your Google homepage. Reordering a product is very simple as well. Simply click the reorder button and fill out the checkout process information.
- Updating Account Information
- You can easily manage your account by clicking the My Account link at the top of the page. You can add/manage shipping addresses, update your password, review orders, view product tags you've contributed to the website and so much more. Check out the account section today to see all the amazing things you can do with your account.
Precious Pearls make an excellent fundraising opportunity for schools, churches, troops, and so many other organizations. We offer special programs for non-profit organizations and education institutions to help your raise funds for your organization. We'll partner with you to help you achieve your financial goals without having to pay any money up front. Contact us here for more information.
